RETURNS AND REFUNDS
We hope you love your new Bella K purchase.
If your purchase isn't suitable, we'd be happy to offer you a refund or exchange, as long as:
|
Returns are made within We accept returns and exchanges up to 30 days after you receive your order. |
Articles are returned to us unworn & |
Include your order number & |
Unfortunately, we cannot accept returns/ exchanges if you have not purchased the branded item from our online store. You must return the item to the original store it was purchased from. Before returning please contact us at enquiriesbellakj@gmail.com
For your own security, we would like to point out that any item you are returning or exchanging should be returned to us by registered mail or as a parcel with return receipt. We are unable to assume liability for damage, loss or theft during transport.
Post your return.
Send your parcel via registered mail to:
BELLA K JEWELLERY ECOMMERCE RETURNS/EXCHANGES
9 Sandringham Avenue, Thornton, NSW 2322
Keep your postage receipt for tracking until processing is complete.
Click to Download a returns form.
TERMS AND CONDITIONS FOR RETURNS AND EXCHANGES
- The supplied jewellery can be examined only – comparable with trying them on in a physical store. Should the goods be damaged as a result of further use, we reserve the right to demand compensation.
- Engraved Items
- All special order and engraved items are non-returnable. All engraved items of jewellery are specifically for final sale and have been engraved according to customer specifications. Bella K Jewellery is not liable for errors that are the result of customer instructions or specifications.
- Custom Makes and Special Orders
- On customer request, we will special order articles not listed on the website. All special-order items are not eligible for return or exchange.
- Custom makes are made to order especially for you, all sales are final. Bella K Jewellery does not offer exchanges or returns for change of mind. Please take a moment to check and confirm that all of your order details are correct prior to ordering. Should you need any assistance please don't hesitate to contact us.
- Sale Items
- change of mind for sale or promotional items can be exchanged, or returned for Bella K Jewellery gift card. Refunds will not be given for change of mind on sale products.
- Free Gifts
- If promotional free gifts were offered at the time of order and the refund/exchange leads to the order no longer meeting the promotion requirement, refunds will not be processed unless the free Gifts have been returned.
- Refunds
- Items eligible for refunds can be returned for a full refund within the 30 day exchange period. All items will be inspected prior to refund to ensure they have been returned in a saleable condition.
- All refunds will be processed back to the same method of payment that was used for the original purchase.
- Shipping Costs
- For change of mind returns, any shipping costs charged on the original order will not be refunded to the buyer.
- The cost of shipping the item back to us is the responsibility of the buyer. Return shipping costs are non-refundable and are at the buyer’s expense unless faulty. If faulty, when posting back the item please include a detailed written explanation as to the nature of the fault or damage and proof of purchase with your return. If an item is received damaged upon receipt or deemed to be faulty, we will replace the faulty product and pay for the return freight, on receipt, evaluation and acceptance of the goods.